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Your Apartment - Clifton House

Welcome to Your Apartment...

Your Apartment - Clifton House

Welcome to Your Apartment – Clifton House

Thanks for booking to stay with us!

This is your House Manual which will give you all the details you need to have a relaxing and enjoyable space to call home at Your Apartment – Clifton House.

FOLLOW US on Instagram (@YourApartmentUK) and TAG US in your posts and stories. We’d love to share these on our page. The best pic(s) will win a FREE STAY.

If you have noticed that something in the apartment is missing, it is likely that it has accidentally been forgotten (sorry we’re human too!). So please call us and we will deliver it to you right away.

Please notify us of any damaged items when entering the apartment.

We hope you have a great stay and do let us know if we can improve in any way.

Kind Regards,

Charlie & Toby

Co-founders of Your Apartment

 

Contacting Us

Your Hosts: Your Apartment

Call: 01173 018 444

Email: reservations@yourapartment.com

Emergencies

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  • Fire

    In the event of a fire, the fire alarm will sound as a continuous siren. The fire might not originate in your flat but please proceed to leave the building. You should walk down the flights of stairs and wait across the road.

    If you can confirm a fire, please contact the fire department on 999

     

    The address here is: 4 Tyndall’s Park Rd, Clifton, Bristol, BS8 1PG

     

    Weekly Fire Alarm Testing

    We test the fire alarm weekly at 11am on a Friday. You do not need to leave the building unless it lasts for longer than 1 minute. If this is the case, it may be a real drill.

  • Medical

    If first aid is required, the BRI has an emergency room and is 10 mins from here.

    In a life-threatening situation call 999 for an ambulance.

    The address here is: 4 Tyndall’s Park Rd, Clifton, Bristol, BS8 1PG

  • Flood or Other

    If there any problems with heating, hot water, water, flood, electrical or breakages then please call us in the first instance on 01173 018 444.

General Information

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  • Wifi Login

    As you may have noticed, when entering your apartment there is a welcome note with a QR code on the back of the door.  You can find the WIFI details on here. Alternatively, we have also provided this below.

    • Wifi Network: Your Apartment

    Select “Your Apartment”, accept the T&Cs and you will be connected. You may need to open a new browser to prompt the T&Cs pop-up. 

  • No Smoking

    This is a non-smoking apartment and we request that should you wish to smoke you may do so outside of the building away from the entrance.

    Should your apartment smell of smoke or there is evidence that you have chosen to smoke in your apartment, a £250 charge will be added to the card used to make the booking.

  • Keyless Entry

    In order to access the building, you will need to use the details and the code provided to you on the day before arrival. You will need to keep this email and remember the code in order to access the building and the apartment.

    There isn’t anyone available between the hours of 2am & 8am to help you access your apartment. Therefore, it is important that all guests save these codes to avoid being locked out.

    When leaving the building, please make sure you have plenty of charge on your smartphone or take a charger with you.

    Call out charges for being locked out: £40

    Doors will automatically lock when you close them. You will need to push down the door handle and twist the block Yale leaver to exit your apartment.

  • Check-out & Late Check-out

    All guests are requested to vacate by 10.00 am on the day of departure unless you’ve already pre-paid & organised late check-out which is at 12 noon.

    If you have used any kitchen items, please wash these before leaving.

    A late check-out fee will be applied to the card on the booking unless agreed otherwise.

    It’s not too late to add late check-out to your booking for £15.

    Email reservations@yourapartment.com to move check-out to 12 noon.

  • Parking

    We have limited parking on-site, which is available on a first-booked, first-allocated basis. If you haven’t booked this in advance, please call us on 01173 018 444.

    If you haven’t pre-booked parking and there are no spaces left in our Car Park, there are a few other options.

    You can park for a maximum of 3 hours on Tyndall’s Park Road (this is the road outside of the apartments) between Monday to Saturday 9am to 7pm. Outside of these hours, it is free. Use the Ringo App to pay or you can pay & display.

    Alternatively, you may contact us and we can try and arrange a digital guest permit for the duration of your stay.

    If neither of these options are possible, there is a 24-hour car park on Whiteladies Road about a 10-minute walk away. Details can be found here.

  • Television

    The television is a SMART TV meaning you can surf the net, use ITV Player, iPlayer, etc., and sign into your Netflix account. You have a choice of Freeview channels.

    Please make sure you sign out of your accounts prior to checking out as they may otherwise be available to the next guests who check in.

  • Ironing , Laundry & Hairdryer

    Complimentary washing powder, fabric softer, washing machines & tumble driers are available in the laundry area located in the basement. This is clearly signposted.

    An iron can be found either in the wardrobe or under the sink. An ironing board can be found in the wardrobe or on the back of the door. You will also find a hairdryer either in/on the wardrobe or in a bedside drawer.

    Should any items be missing, please contact the Your Apartment team and we will get these dropped to you.

  • Kitchen

    The kitchen is equipped with all the essentials that you will need for preparing a bite to eat or a well-earned drink.

    If you find you are missing items or require additional items, please call us and we will drop these to you immediately. All the appliances in the kitchen are electric.

    The Hob

    The hob is operated by touch, hold the ON button to turn it on. The hob will remain hot after using it. If you are staying with young children, please ensure they do not touch it.

    Hob Instructions

    The Oven Settings

    The Grill Grill

    The Grill & FanGrill & Fan

    Fan OvenFan Oven

    Defrost Defrost

  • Noise

    Please enjoy your apartment, however, we ask you to be respectful and keep noise to a minimum.

    Any reported excessive noise coming from your apartment past 11pm will result in a £150 charge. You may also be asked to leave the apartment and no refunds will be given.

  • Heating & Hot Water

    All of the heating and hot water is controlled from a central location onsite. In order for the shower to work in the bathroom, you MUST make sure the switch above the door is ON. This will also allow the extractor to work.

    In order to TURN UP or TURN DOWN the heating in your apartment, you can do this by adjusting the knob on the end of the radiator. Setting this at 2 is usually a nice ambient temperature.

    Should there be any issues with hot water or heating, please contact us on 01173018444 and a member of the team will stop by to assist as soon as we can.

     

     

  • Waste/Rubbish/Trash

    Our housekeepers will take your rubbish out when you vacate your apartment.

    If you wish to empty the bins throughout your stay. Feel free to use the big bins in the car park.

  • Co-working Space at Your Apartment - Clifton Village

    All residents at Your Apartment are able to use our Co-working Space at Your Apartment – Clifton Village during their stay free of charge. To pre-book a space email reservations@yourapartment.com.

    About the Space

    It is open 8am to 6pm, 7 days a week, and has free access to fresh coffee & tea. This area is specifically for those who want to keep business outside of their apartment and for collaborating with one another.

    We ask that you are courteous of others and are respectful of noise and those also using the space.

    Whilst the area is deep cleaned during the day, we do ask that you wipe over your workstation(s) before and after use to help keep the area safe for yourself and for other guests. Antibacterial wipes are provided in the kitchen area.

    Collaborating

    Should you wish to meet a colleague or friend who is not staying at Your Apartment – Clifton Village, we ask that you call us on 01173 018 444 to check them in and purchase a pass.

    Day Pass – £15 per person

    Hourly Fee – £5 per hour

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