Your Apartment - Serviced Apartments


These terms are applicable to all reservations, bookings and agreements for accommodation of any kind made by (“the Customer “) and YourApartment.com Limited or any of its subsidiary companies or associated companies which may be referred to individually or collectively as “the Operator” or “Your Apartment” or “Your Apartment.com” in these terms and conditions and booked through any website operated by Your Apartment.com Limited.

Once a booking has been accepted by the Your Apartment, a contract exists between the Customer and Your Apartment and making a booking by the Customer indicates acceptance of these Terms and Conditions by the Customer.

For bookings of 5 or more apartments, different policies and additional supplements will apply, and the customer will be contacted by Your Apartment with more information.

Amendments to Terms & Conditions
These Terms and Conditions may be subject to change at any time and without notice. Prior to your check-in, please consult the website for the most up-to-date amendments.

  • Company Information

    Your Apartment.com Limited

    Company Registration no.  10646922

    VAT No. 279822161

    Registered in England & Wales

  • Website Use and General Terms & Conditions

    Use of this website, is subject to the terms and conditions outlined below. By using this website the Customer agrees to be legally bound by these terms and conditions.

    Links that feature on the websites include links to other sites which we believe may be of interest to you. By providing these links we are not endorsing or recommending such sites or the services or material provided by them. We, therefore, accept no responsibility for the content of these sites. All rates quoted are subject to availability and alteration.

    All discounted rates quoted are limited offers and subject to availability and may be subject to a minimum night stay.

    While every effort has been made to ensure the accuracy of all information, The Operator does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed accommodation and products.

    Our website uses cookies (small text files which are stored on your device) and similar local storage technologies such as web beacons (all of which are collectively referred to as ‘cookies’ in this policy). These act as identifiers and enable us (or third parties, such as Facebook, who provide advertising or analytics services to us) to recognise end users when they navigate from one page to the next so that, for example, we can keep them logged in, configure pages and deliver relevant content and deliver targeted advertisements.

    The types of cookies used are:

    • Essential cookies.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. If you block or refuse these cookies, the website may not function as intended.
    • Analytical or performance cookies.These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These cookies require your consent.
    • Functionality cookies.These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. These cookies require your consent.
    • Advertising/Targeting cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. These cookies require your consent.

    Opting out: You can opt-out of cookies, either by refusing to consent to their installation or by adjusting your browser or device settings.

    Some of the website cookies we use are set by third parties (such as Facebook or Instagram) for advertising purposes. You can control these cookies by adjusting privacy and advertising settings on your browser (using the opt-out links above) and/or the relevant third party’s site/application. Information about how to control cookies set by Facebook  can be found here: https://www.facebook.com/policy/cookies/printable, For further information about targeted advertising and cookies generally please visit http://www.aboutads.info/choices and http://www.youronlinechoices.eu/.

  • Online Bookings & Third Party Websites

    Please note that different terms, conditions & cancellation policies may exist in relation to online bookings made via Booking Agents and affiliate websites depending on the city, accommodation or rate type selected.

    Please read carefully the apartment rate details that are provided before you make your online booking.

  • Payments & Credit/Debit Card Payment Processes


    If a guest has booked direct, payment will be taken 24 hours prior to arrival. After payment is taken it is non-refundable.


    If a guest has booked a promotional rate direct with us, payment is taken on booking, and is subject to our 14-day cancellation policy. These bookings are also non-refundable.

    The 24 hour free cancellation policy only applies to guests paying full price “Best Available Flexible Rate”.


    If you have booked via OTA (incl. booking.com, Airbnb, Expedia, etc.) payments are collected by the booking provider and any payment queries should be dealt with by the agent.


    All guests (except Airbnb) will also be asked to pay a security deposit on arrival either by credit/debit card pre-authorisation of the card used in their online check in form or by bank transfer.


    Your Apartment accepts all major credit cards and debit cards except AMEX.

    BOOKINGS OVER £1,500

    Bookings over £1,500 are subject to a 1.5% charge of the total amount as this is what we are charged by the credit card companies. Alternatively, you can pay via bank transfer free of charge. We can provide you with these details on request.

    Aside from this, bookings under £1,500 which are paid for by credit or debit card transactions are charged at the local currency rate.

    Your Apartment does not accept responsibility for additional costs that may be incurred.


    Your Apartment does not accept cheques unless agreed with management.


    In some circumstance, Your Apartment reserves the right to pre-authorise credit/debit cards used as a guarantee for reservations for the value of the first night’s stay prior to arrival.


    Your Apartment reserves the right to cancel reservations associated with invalid or declined credit cards.

  • Cancellation Policy & No Shows

    Cancellation of a reservation will be effective only from the time of receipt.

    Cancellations must be made by e-mail. Confirmation of cancellation will then be sent to you. If you do not receive confirmation, then your cancellation may not have been received. It is the Customer’s responsibility to ensure proper receipt of their cancellation.

    Cancellations must be received by 12 noon (local time) 14 days prior to the arrival date for bookings made via any third-party channel.

    Cancellations for bookings made directly on www.yourapartment.com must be received 24 hours prior to the arrival date. You should keep the cancellation confirmation which you receive. Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company, if you have travel insurance. Bookings made via www.yourapartment.com on non-refundable rates will incur full cancellation charges.

    We strongly recommend that all customers obtain appropriate travel and personal insurance cover.

    Your apartment reserves the right to treat an early departure or reduction in the number of nights or apartments booked as a cancellation and apartments may be re-let and cancellation charges will apply. Non-arrivals will be treated as a cancellation and you will not be entitled to a refund.

    Transaction fees are not refundable in the event of a cancellation.

    The 24 hour free cancellation policy only applies to guests paying full price “Best Available Flexible Rate”.

    Cancellations are subject to the following;

    1. Deposits paid (non-refundable rate) are non-refundable.
    2. Cancellations must be received by email before 12 noon (local time) at least 24 hours before the arrival date, to the relevant city email address, all city email addresses are listed below:
      Bristol – reservations@yourapartment.com
    3. Cancellations are not permitted on “non-refundable” rates, as the full cost including any extra services are charged at the time of reservation. If you cancel for any reason or attempt to modify the reservation or do not arrive on your specified check-in date, your payment is non-refundable.
    4. The customer agrees that the above cancellation charges are a fair and genuine estimate of the loss that the operator would incur on the cancellation of a booking.
    5. Direct bookings that are in-house must provide 14 days notice should they wish to cancel. These terms are for customers who have booked directly through Your Apartment.

    Extended stays

    Guests booking in for an extended period of time (30+ days) who have received a discount based on their length of stay, are required to give 30 days notice to cancel.

    Every day outside of the 30 days can be cancelled free of charge, anything within the 30 days is chargeable.

    This is superseded should the booking agent / reservations agent confirm direct terms with you on email that differs to this.

  • Booking Amendments (by Your Apartment)

    Whilst all reasonable efforts have been taken by Your apartment to ensure that bookings made under this agreement are able to proceed, we reserve the right to relocate any booking to accommodation of similar size and standard in the locality. The customer acknowledges that Your Apartment accepts no liability for any loss or damage suffered by or caused to the customer as a consequence of the relocation.

    In exceptional circumstances, Your apartment may find it necessary to cancel your booking. If this occurs Your apartment will refund any sum the customer has paid which shall constitute a full and final settlement of any liability Your Apartment may have to the Customer as a result of such cancellation.

    Your Apartment will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled if it is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions. Refunds will be subject to our standard cancellation policy.

  • Booking Amendments (by Customer)

    If a customer wishes to alter their booking (e.g. change the dates of stay or the accommodation requested), Your Apartment cannot guarantee that it will be able to do so and it accepts no liability for any loss, damage or additional expense that may be incurred in these circumstances.

    While amendments are not permitted with non-refundable rates, they are possible with standard bookings depending on availability, if requested at least 24 hours prior to arrival. Additional costs may be incurred if the cost of accommodation on the new nights varies from the previous booking. All amendment requests must be received in writing.

    If a customer has already checked in and would like to amend/shorten their stay, no refund can be permitted.

    The 24 hour free cancellation policy only applies to guests paying full price “Best Available Flexible Rate”.

    Extended stays

    Guests booking in for an extended period of time (30+ days) who have received a discount based on their length of stay, are required to give 30 days notice to cancel.

    Every day outside of the 30 days can be cancelled free of charge, anything within the 30 days is chargeable.

    This is superseded should the booking agent / reservations agent confirm direct terms with you on email that differs to this.

  • Group Bookings

    For group bookings of more than 1 apartment booked by a guest at a time, payment is required at least 7 days prior to arrival and is non-refundable within the 7 day period before check-in.

    Bookings over £1,500 are subject to a 1.5% charge of the total amount as this is what we are charged by the credit card companies. Alternatively, you can pay via bank transfer free of charge. We can provide you with these details on request.

    Aside from this, bookings under £1,500 which are paid for by credit or debit card transactions are charged at the local currency rate.

    Your Apartment does not accept responsibility for additional costs that may be incurred.

  • Security Deposits, Credit/Debit Card Pre-Authorisation & Photo Identification

    a) Bank transfers must be in pounds sterling and all charges must be borne by the booker. Bank details are available on request.

    b) Guests with more than one apartment booked will need to pay a deposit by bank transfer. Deposit in line with the original terms, deposit size is calculated from the number of apartments, whether it’s a studio, 1 bed, 2 bed, etc.

    b) Credit card details will be held by Your Apartment for a period of time in accordance with full PCI procedures.

    c) Your invoice will be made available on departure.

    d) For credit clients, the payment period is 30 days. Late payments will be charged at 7% above the Bank of England Base Rate for the period concerned.

    e) A £300 pre-authorisation will be taken prior to your arrival to enable guests to charge items to their room. Your Apartment holds the right to charge the pre-authorised card should damage be caused to the apartment.

    f) Depending on your booking

    • Non-refundable bookings will be charged at the time of booking
    • Best / flexi rate bookings will be charged 1 day prior to arrival

    Photographic identification will be required to be sent prior to arrival. Check-in information will not be released. Where a Non-refundable rate has been booked guests are required to provide the credit or debit card used at the time of booking upon arrival.

    Apartments sleep only the maximum number of guests listed on the description. Extra guests will not be permitted. Upon check-in, all guest names will be taken and confirmed when returning back to the apartments at night. Unfortunately, extra guest names cannot be added after check-in has taken place.

    Your Apartment reserves the right to charge a Security Deposit before check-in.

    Damage deposits – The payment will be used to cover incidental items including, but not limited to, breakages, damage to property, additional cleaning costs due to the apartment being left in an unacceptable state, excessive electricity usage, and breaches to regulations such as smoking in the apartments or causing disturbance of other guests enjoyment of the property. Security Deposits may also be used by Management in the event of unauthorised extra guests using the apartment and facilities.

    Security Deposits held on a credit card (via a pre-authorisation) or charged to a debit card will be refunded as per the issuing bank’s policy. Typically this may take between 3-10 working days, however some banks do take longer.

    Customers should note that with pre-authorisation no money is transferred at the time, but it will affect your available funds balance and spending limits on the card while the pre-authorisation exists. Your Apartment is not liable for any delays in refunding pre-authorisations by credit card companies.

    If disturbance to other guests has occurred or any damage to the property, the cost to Your Apartment will be retained from the Security Deposit, and only the balance returned to the Customer.

    If this cost exceeds the value of the Security Deposit, the Customer agrees to indemnify Your Apartment for the damage, additional cleaning costs or other charges and agrees to pay all costs of recovery including all legal costs, and other expenses.

    The Customer hereby gives consent to the Your Apartment to apply to the Customer’s credit card to all reasonable charges incurred which may not be covered by the Security Deposit.

  • Check-in & Out Requirements (Return of Apartment Keys)

    Customers must comply with Your Apartment rules for checking-in and checking-out. Unless otherwise agreed in advance, apartments will usually be made available from 3:00 pm on the day of arrival.

    There is a charge for early arrivals prior to 3:00 pm. The current rate is £15 and is subject to availability and must be confirmed with reception at the time of arrival. This fee is waived for customers that have booked direct on www.yourapartment.com (subject to availability on the day).

    Unless otherwise agreed in advance, all apartments must be vacated and all keys returned by 10:00 am on the day of departure. By prior arrangement late check outs can be arranged for the date of departure. A late check-out surcharge of £15 per hour will apply depending on the time of departure. An additional night’s accommodation will apply to all check-outs after 3:00 pm. This fee is waived for customers that have booked direct on www.yourapartment.com (subject to availability on the day).

    Should keys, fobs or access cards be lost or stolen or where the Customer fails to checkout by 3:00 pm on the date of departure without prior approval, the Customer will be liable for the full cost of an emergency locksmith plus any replacement fobs required for operating entrance doors / car park gates, etc.

    Your Apartment reserve the right to remove a guest’s belongings from the apartment and accept no liability for the loss or damage of these items. Should items be requested to be returned via post or courier, this is at the full expense of the customer and Your Apartment are not liable for any lost or missing items.

    A fee of £250 will be charged for keys or fobs not returned within 24 hours of the departure date and it is agreed by the Customer that Your Apartment at its discretion may apply this charge to the Customers credit card or deduct it from the Security Deposit.

  • Loss of Keys

    Should you lose you set of keys there is charge for a member of the team to come out to open the door for you. In some cases, this may include having to change the lock in order to give you a new set of keys. The charges are as follows:

    • Mon-Fri (8am to 5pm) – £100
    • Mon-Fri (5pm to 8am) – £150
    • Weekend (8am to 5pm) – £125
    • Weekend (5pm to 8am) – £190

    If a guest loses their keys after 10pm we cannot issue refunds due to lack of access to the apartment(s). The sole responsibility sits with the guest in looking after the set of keys they are given.

    A fee of £40 is payable for loss of keys.

    Loss of keys for guests staying at Frederick Place will result in a £60 charge.

  • Facilities/Services (incl. in the Price)

    All apartments come fully furnished and include a kitchen equipped with appliances, cutlery, crockery, and kitchen utensils.

    Food or drinks are not provided as part of the product offering.

    Shampoo, conditioner, hand soap, toilet paper, bin bags, washing tablets and washing powder (Frederick Place and Rowan Tree supplies washing powder)

    No items may be removed from the apartment.

    All prices quoted are inclusive of bed linen & towels, cable TV and Internet.

    Each apartment is allocated an electricity allowance and excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required.

    The price quoted can include an apartment cleaning service, subject to an agreed rate at the time of booking. This is not a typical hotel cleaning service where the apartments are cleaned daily. As part of the service apartment model, only 7-night stays or more will be given a mid-stay clean, typically on the 4th day and every 7th day thereafter.

  • Health and Safety

    Please keep all communal areas clear of bikes, boxes, boots & any other items during your stay.

    No e-bikes or e-Scooters are to be kept on the premises under any circumstances.

  • Liability For Damage To or Loss of Customer’s Property

    Unless negligence by Your Apartment has been established by an independent body or a Court of law, the Operator will not be held liable for injury to person, loss of, or damage to any property of any Customer or person staying at or visiting the apartments and or its general facilities and area.

    Your Apartment does not provide insurance for personal effects. Vehicles parked in Your Apartment’s parking spaces are done so at the risk of the Customer.

    Personal belongings kept in apartment safes where provided, are done so at the Customers risk and Your Apartment does not take responsibility for any loss or theft.

    We strongly recommend that guests make their own arrangements for travel & motor insurances to cover any such losses.

  • Lost Property

    Any items left behind are kept for approximately 1 month unless claimed by a guest. After this time, these items are then either donated to charity or disposed of.

    Your Apartment is not liable for any personal items which are lost, stolen, damaged or uncollected.

    Guests must pay in full for postage should they request for the item to be posted to them.

  • Noise & Parties

    For Bristol bookings, these properties are in residential areas and we would ask you to please respect our guests and residents in relation to noise. As such, we do not accept ‘stag’ or ‘hen’ parties.

    The use of any Your Apartment Property for the purpose of conducting business of any kind, without the consent of Your Apartment Management, is expressly forbidden.

    The Customer shall do nothing in the accommodation which is a breach of the law.

    The Customer shall not at any stage cause a nuisance of any kind or behave in an anti-social manner to fellow guests or staff members.

    Your Apartment grants the use of its property solely for appropriate, legal, personal use.

    Your Apartment expressly forbids entry to its property to any persons other than those listed under the relevant booking.

    Your Apartment and the Customer agree that no tenancy rights accrue as a result of the usage of property.

    The Customer may not re-let/sublet the apartment to any other third party.

    Your Apartment reserve the right to refuse a Customer entry and accommodation if, on arrival Management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.

    Your Apartment operates a strict No-Party policy. The maximum number of people per apartment should not be exceeded and noise levels must not cause a disturbance to other guests. Additional charges will be levied on a Customer’s account if there is evidence of a party having taken place.

    The maximum apartment occupancy is set out on your booking confirmation.

    Guests shall comply with all reasonable rules and procedures in effect at the property, including but not limited to health and safety and security procedures and requirements as to registration.

    If during the course of a stay, the Operator receives serious complaints about the Customer or the Customer is behaving in a manner detrimental to the enjoyment of other customers or their guests, or the Customer is in breach of the Terms and Conditions, the Operator reserves the right to terminate the Customers stay without notice and without any obligation to refund any monies.

    Procedure for Nosie Complaints (for guests):

    Should a guest subjected to loud noise or parties happening at neighbouring apartments, we urge them to contact us immediately and make us aware.

    Should we not be made aware at the time the noise is created, unfortunately we are unable to assist or offer compensation for this without evidence (e.g. recording, etc.). Subsequently, if more than one guest reports the noise and it coming from the same location we are happy to investigate further.

  • Bookings from Bristol

    For instance – guests who book accommodation in Bristol and live in Bristol are subject to a £500 damage deposit. Customers who refuse to pay a damage deposit will not be permitted to stay and the booking will be cancelled. Charges may still apply.

    *This does not apply to local businesses booking on behalf of staff.  

    All properties have a minimum age of 28. No refunds will be given to guests who book and are under the minimum age limit. Guests can not change the main booker once the booking has been made in order to comply with the age restriction.

  • Access to the Apartments by Management

    The Management and its authorised personnel may at any time access the apartment for the purpose of inspection of the apartment, and to carry out repair or maintenance work.

  • Complaints Policy

    Your Apartment warrants to use all reasonable efforts to ensure that the Customer’ chosen accommodation is properly arranged and is of a good standard.

    If not happy the Customer should immediately notify Your Apartment of any complaint, and in any event no later than 12 hours after your arrival. If Your Apartment is found to be in breach of this warranty and cannot rectify the problem, Your Apartment will at its option either provide you with a replacement apartment (if reasonably practicable) or a partial refund of the price paid.

    Under no circumstances shall Your Apartment liability to the Customer exceed the amount paid to it for the rental period.

  • Coworking Space Policies

    Your Apartment reserve the right to cancel and amend any guest(s) access to the Coworking Space if required.

    The Coworking Space can be out of order or booked out as a whole essentially blocking use for current guests.

    This does not mean guests would be due a full or partial refund. The Coworking Space is an added benefit and doesn’t make up the value of the nightly rate.

  • Child Policy

    Guests under the age of 18 years must be supervised by at least one adult per apartment. The lead guest will be responsible for the conduct of the remaining guests and will be required to provide a security deposit for the group.

    Children under the age of 2 are free and do not count as occupants. This is however dependent on suitable apartment availability and all local fire regulations.

    All children over the age of two are regarded as adults when determining occupants of an apartment.

    Your Apartment reserves the right to charge for the provision of children’s equipment including cots and high chairs.

    Children under the age of 14 must be supervised by an adult at all times.

  • Pet Policy

    Some of our apartments are pet-friendly. Please email reservations@yourapartment.com to find out more.

    There is a cleaning fee of £30 per pet, per stay.

    Max 2 dogs allowed.

    Guests damage deposit is also increased from our standard deposit, which is refunded upon checkout if no damage is reported or attributed to the pet.

    This deposit is dependent on the size of the apartment:

    Studio: £150

    1 bed: £200

    2 bed: £400

    3 bed: £500

    Dogs must be 60 pounds in weight or under. Please ensure blankets or sheets are places over sofa cushions to avoid being charged for scratch marks on cushions.

    Should Your Apartment not be made aware prior to arrival, a fine of £100 will be taken from the deposit.

    PLEASE NOTE: We cannot accept cats at any of our properties.


    Cats are not allowed at any of our apartments.

    Should you be found to have brought a cat into one of our apartments you will be asked to leave immediately, no refund will be given and any damage will be charged in full to the owner or individual who brought the cat into the property.

  • Smoking Policy

    Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is not allowed in apartments, communal hallways or at the front entrance and rear of buildings. Breach of this will result in the authorised card or damage deposit being withheld. Fines up to £250.

    Use of candles or any naked flames in the apartments are strictly prohibited.

    Apartments with balconies and gardens: Guests are free to smoke in gardens and apartments, please ensure you dispose of your cigarettes responsibly and do not litter. Charges will be made should our housekeepers need to clean up disposed cigarettes. Up to £100.

  • Reservations made via Other Booking Channels

    Bookings made through other sources including online travel agents, tour operators or other websites may be subject to different policies. Please refer to your confirmation for details.

  • Offer Terms & Conditions

    Only available when you book online at our official website yourapartment.com

    • Promotional discounts are not available on sale rates and selected discounted promotions
    • Priority early check-in, complimentary late check-out up to 1pm and complimentary apartment upgrade are subject to availability
    • Free cancellation excludes ‘Pay Now and Save’ and “Advance Purchase” bookings
    • Offers are only applicable to new bookings only
    • You must sign up to the newsletter
    • Your Apartment reserves the right to change, remove or amend the program offerings at any time without notice
    • Cannot use two or more discounts at the same time
    • Offers are only valid on a minimum TWO NIGHT STAYS (or longer) unless stated otherwise in the offer

    Clifton Village Room Upgrade – Guests can request this room upgrade in the Concierge to upgrade their Clifton Village – Double Studio to a Clifton Village – King Studio for a fee of £12.50 Inc VAT, this is dependent on availability. Upgrade offer is only available until 24 hours prior to arrival.

    Lazy Sundays – Guests can extend to 2pm for £30. This is subject to availability.

    8 Weeks Ahead (15% Discount) – Guest MUST book 8 full weeks ahead using the promo code provided. This is only valid on new bookings. Bookings cancelled and rebooked under the same details will not be valid. The offer is non-refundable and but is transferable/changeable. Should this be incorrectly applied to your booking, you will be charged an ADDITIONAL 15% on top of the price as compensation.

    Thank You Review Promo Codes – these are single use only, valid for 12 month from date of issue and can only be used on a  minimum two night stay

    Issue/Complaint Related Promo Codes – these are single use only, valid for 12 month from date of issue and can only be used on a  minimum two night stay

    Best Available Flexible Rate – The 24 hour free cancellation policy only applies to guests paying full price “Best Available Flexible Rate”.

    Insta Discount
    15% off stays when using code. The discount is off the best available rate available on the website, minimum 2 night stay
    Content Creator Discount
    10% off stays when using code. The discount is off the best available rate available on the website, minimum 2 night stay

    Extended Thursday Night Stay 50% Discount Code

    Subject to availability. This discount code only applies to guests who have booked to check in on Monday or Tuesday and have a departure date on Thursday of the same week and are booking the extra Thursday night stay at the property they are currently booked in to.

    Extended Stay Discounts

    Please Note: Extended Stay Discounts (7+ days or more) are not available in January 2024. During this period our website rates are the cheapest nightly rate as they are already discounted.

    Guests booking in for an extended period of time (30+ days) who have received a discount based on their length of stay, are required to give 30 days notice to cancel.

    Every day outside of the 30 days can be cancelled free of charge, anything within the 30 days is chargeable.

    This is superseded should the booking agent / reservations agent confirm direct terms with you on email that differs to this.

  • Parking Policy

    Some of our apartments have designated parking spaces or vouchers. There is a charge of £10 per day for each booked space. Parking must be reserved 2 days prior to arrival through the booking app or by emailing reservations@yourapartment.com This fee is waived for customers that have booked direct on www.yourapartment.com (subject to availability).

  • Bed Set Up

    Apartments with twins beds will remain as twin beds unless requested 2 days prior to arrival. (Beds can be made as a whole by housekeeping which gives dimensions of a super king bed). Linen will not be left for the sofa bed unless it is requested.

  • Personal Details & Privacy Policies

    We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).

    Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.

    You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.

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