a) Bank transfers must be in pounds sterling and all charges must be borne by the booker. Bank details are available on request.
b) Guests with more than one apartment booked will need to pay a deposit by bank transfer. Deposit in line with the original terms, deposit size is calculated from the number of apartments, whether it’s a studio, 1 bed, 2 bed, etc.
b) Credit card details will be held by Your Apartment for a period of time in accordance with full PCI procedures.
c) Your invoice will be made available on departure.
d) For credit clients, the payment period is 30 days. Late payments will be charged at 7% above the Bank of England Base Rate for the period concerned.
e) A £300 pre-authorisation will be taken prior to your arrival to enable guests to charge items to their room. Your Apartment holds the right to charge the pre-authorised card should damage be caused to the apartment.
f) Depending on your booking
- Non-refundable bookings will be charged at the time of booking
- Best / flexi rate bookings will be charged 1 day prior to arrival
Photographic identification will be required to be sent prior to arrival. Check-in information will not be released. Where a Non-refundable rate has been booked guests are required to provide the credit or debit card used at the time of booking upon arrival.
Apartments sleep only the maximum number of guests listed on the description. Extra guests will not be permitted. Upon check-in, all guest names will be taken and confirmed when returning back to the apartments at night. Unfortunately, extra guest names cannot be added after check-in has taken place.
Your Apartment reserves the right to charge a Security Deposit before check-in.
Damage deposits – The payment will be used to cover incidental items including, but not limited to, breakages, damage to property, additional cleaning costs due to the apartment being left in an unacceptable state, excessive electricity usage, and breaches to regulations such as smoking in the apartments or causing disturbance of other guests enjoyment of the property. Security Deposits may also be used by Management in the event of unauthorised extra guests using the apartment and facilities.
Security Deposits held on a credit card (via a pre-authorisation) or charged to a debit card will be refunded as per the issuing bank’s policy. Typically this may take between 3-10 working days, however some banks do take longer.
Customers should note that with pre-authorisation no money is transferred at the time, but it will affect your available funds balance and spending limits on the card while the pre-authorisation exists. Your Apartment is not liable for any delays in refunding pre-authorisations by credit card companies.
If disturbance to other guests has occurred or any damage to the property, the cost to Your Apartment will be retained from the Security Deposit, and only the balance returned to the Customer.
If this cost exceeds the value of the Security Deposit, the Customer agrees to indemnify Your Apartment for the damage, additional cleaning costs or other charges and agrees to pay all costs of recovery including all legal costs, and other expenses.
The Customer hereby gives consent to the Your Apartment to apply to the Customer’s credit card to all reasonable charges incurred which may not be covered by the Security Deposit.