Colston Street Serviced Apartments

Things to know

Check-In & Access

• Check-in: From 3:00 pm
• Check-out: By 10:00 am
  
  All apartments offer secure, contactless self-check-in via digital access or lockbox.

Flexible Arrival & Departure:

• • Early check-in (from 1:00 pm): £20 for third-party bookings. Complimentary for guests who book directly on www.yourapartment.com.
  • Late check-out (until 12:00 noon): £20 for third-party bookings. Complimentary for guests who book directly on www.yourapartment.com.
  • Requests must be 24 hours prior to check-in/out.

Minimum age requirement:

• All studios and 1 bed apartments have a minimum age requirement of 25 and all 2 bed, 3 bed, 4 bed and 5 bed apartments have a minimum age requirement of 28.
• No refunds will be given to guests who book and are under the minimum age limit. Guests can not change the main booker once the booking has been made in order to comply with the age restriction.
  In the above circumstances we are in our right to cancel the booking.

Housekeeping:

• Complimentary housekeeping is provided for stays of 7 nights or more.
• Additional cleans can be arranged at any time via the guest app.

Smoking:

• For the comfort and safety of all guests, all apartments and communal areas are strictly non-smoking. This includes cigarettes, cigars, pipes, vaping devices, snuff, and chewing tobacco. Smoking is not permitted at entrances or exits.
• Breaches may result in charges of up to £250, deducted from the authorised card or damage deposit.
• Candles, incense, and any naked flames are strictly prohibited inside apartments.

Payment & Pre-Authorisation:

• Full payment for your stay is taken 24 hours prior to arrival.
  
  A temporary pre-authorisation is held on the card used for booking for the duration of your stay as a standard security measure. This is not a charge and will be released following departure, subject to inspection and provided no issues are identified.
• Studio Apartment: £100
• One-bed Apartment: £150

Cancellations:

• Direct bookings via www.yourapartment.com. Free cancellation up to 24 hours before arrival.
• Third-party bookings (Booking.com, Airbnb, Expedia etc): Cancellations must be made at least 14 days prior to arrival.

Support & Communication:

• Once booked, you’ll have access to our guest app for messaging, housekeeping requests, and stay information.

Why Book Direct?

• Complimentary early check-in and late check-out (subject to availability).
• Sweet Treat on arrival.
• Cancel free of charge up to 24 hours prior to arriving.
• Best available price.
• No third-party restrictions or mark-ups.

Local Stays:

• To protect our homes and neighbouring residents, bookings from guests living in the same city may be subject to additional checks. Local stays are welcomed for genuine reasons such as business, insurance, or relocation, and we may request further details prior to confirming the booking.