Privacy Policy

Last updated: 10th February 2026

1. Introduction

Your Apartment.com Limited (“Your Apartment”, “we”, “us”, “our”) respects your privacy. This policy explains how we collect and use personal information when you visit our website, make a booking, stay with us, or otherwise interact with our services.

By using our website or services, you agree to this policy.

2. Who We Are

Your Apartment.com Limited is registered in England & Wales (Company No. 10646922). We act as the data controller for personal information collected under this policy.

Our contact details are available on our website.

3. What Information We May Collect

Depending on how you interact with us, we may collect:

Contact details
Name, email address, phone number and postal address.

Booking information
Stay dates, apartment preferences, special requests and booking history.

Identification
ID details where required for check in or legal compliance.

Payment information
Card details or billing information needed to process reservations (handled securely by our payment providers).

Website data
IP address, browser type, device information and basic usage data via cookies and analytics tools.

Marketing preferences
Your choices about receiving offers or updates from us.

4. How We Collect Information

We collect information:

• Directly from you when you book or contact us
• Automatically through our website via cookies
• From third parties such as booking platforms and payment providers

5. How We Use Your Information

We use personal information to:

• Manage bookings and apartment stays
• Communicate with you about reservations
• Process payments and deposits
• Improve our website and services
• Send marketing communications where permitted
• Meet legal or regulatory requirements

6. Legal Basis

We process personal data based on:

• Contractual necessity (to provide your booking)
• Legitimate business interests (service improvement and fraud prevention)
• Your consent (marketing)
• Legal obligations

7. Sharing Information

We may share information with trusted partners such as:

• Payment processors
• Booking platforms
• IT and marketing providers
• Regulatory or legal authorities where required

We do not sell your personal data.

8. International Transfers

Some suppliers may process data outside the UK or EEA. Where this happens, appropriate safeguards are used.

9. Cookies

We use cookies to support site functionality, understand usage and improve performance. You can control cookies through your browser settings.

10. Your Rights

You may request to:

• Access or correct your data
• Withdraw marketing consent
• Request deletion where applicable
• Object to certain processing

You can also complain to the UK Information Commissioner’s Office.

11. Security

We take reasonable steps to protect personal information, but no online system can be guaranteed completely secure.

12. Data Retention

We keep personal information only for as long as reasonably necessary for business or legal purposes.

13. Third Party Links

Our website may link to external sites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this policy from time to time. Continued use of our website means you accept any changes.

15. Children

Our services are not intended for anyone under 16.

16. Public Content

If you submit reviews or feedback, anything shared publicly may be visible to others. Please avoid posting sensitive information.

17. Contact

If you have questions about this policy, contact us at:

Email: contact@yourapartment.com
Address: Your Apartment.com Limited, 36 Triangle W, Bristol, BS8 1ER