T&C's

1. Flexible Rates

(Best Available Flexible Rate, YA Insider, Standard Distributor Rate)

For reservations made directly via Your Apartment website:

· You will be required to provide a card to secure your reservation. This card will not be charged automatically. Instead, a secure payment link will be sent to you, allowing you to complete the payment and authorise it via 3D Secure as the cardholder.

· Payment is due 3:00pm the day prior, should payment not be made the reservation will be cancelled

· This allows guests to secure their reservation with maximum flexibility, including free cancellation where applicable

· Direct bookings typically benefit from later payment timing compared to third-party bookings such as Booking.com, Airbnb and Expedia.

2. Non-Refundable, Promotional & Extended Stay Rates

For reservations made directly via Your Apartment website:

· You will be required to provide a card to secure your reservation. This card will not be charged automatically. Instead, a secure payment link will be sent to you, allowing you to complete the payment and authorise it via 3D Secure as the cardholder.

· Certain rates require full payment in advance, including:

• Advanced Purchase rates
• Non-Refundable rates
• Extended Stay Discount rates
• Selected promotional offers

· For Extended Stay Discount rates, payment will typically be required after the free cancellation period has ended, in line with the specific terms of that rate

· The exact payment timing and conditions for these rates will be clearly displayed at the time of booking and form part of the reservation contract

Amendments

· Where permitted, some bookings may allow date amendments or transfers up to 21 days prior to arrival, subject to:

• availability
• any rate differences being payable
• a maximum of one amendment per booking

· By completing a reservation, the guest acknowledges and accepts these terms

3. Third-Party (OTA) Bookings

· For bookings made via third-party platforms (including Booking.com, Airbnb, Expedia, and others):

• Payment timing and conditions are determined by the platform and/or rate selected
• In many cases, payment may be taken in advance of arrival, which can be earlier than direct bookings

· Any payment queries must be directed to the platform used to make the reservation

· The payment terms of the third-party platform will apply and may differ from those offered for direct bookings

4. Accepted Payment Methods

· We accept all major credit and debit cards, excluding American Express (AMEX)

· Payment by invoice is available – reach out to us on reservations@yourapartment.com to agree terms.

· Full payment terms for invoice bookings will be agreed in advance and must be adhered to

· Your Apartment reserves the right to decline or withdraw invoice payment terms at its discretion

5. Card Processing Fees & Currency

· Bookings over £1,500 may be subject to a 2% processing fee when paid by credit or debit card

· This reflects the charges applied by payment providers

· Payment via bank transfer is available free of charge upon request

· All payments are processed in GBP

· We do not charge additional fees for card payments under £1,500

· Your bank or card provider may apply foreign exchange or international transaction fees, which are outside of our control

6. Pre-Authorisation

· We reserve the right to pre-authorise a credit or debit card prior to arrival. This value depends on the size of the apartment you book which is set out below.

· Studio’s: No pre-authorisation required

· 1 bedroom Apartment: No pre-authorisation required

· 2 Bedroom: £300

· 3 Bedroom: £450

· 4 & 5 Bedroom: £800

7. Failed or Invalid Payments

· We reserve the right to cancel any reservation where:

• payment is declined
• card details are invalid
• payment cannot be successfully processed
• For same-day bookings, payment must be completed within 1 hour of confirmation. Failure to do so may result in automatic cancellation of the reservation.

8. Invoices

· A full VAT invoice will be issued on departure

· Proforma invoices can be provided on request at any time prior to departure

9. Cheques

· Cheques are not accepted, unless agreed in advance with management

10. Credit Clients

· Approved credit clients are subject to 30-day payment terms

· Late payments will incur interest at 8% above the Bank of England Base Rate

1. Deposit Requirement

A security deposit is required for:

· 2-Bedroom apartments

· 3-Bedroom apartments

· 4 and 5-Bedroom properties · Group bookings (two or more apartments)

· Specific properties where outlined at the time of booking

· Certain third-party bookings where required as part of the booking conditions

A deposit is not required for:

· Studio and 1-Bedroom apartments

· Returning guests may be exempt from a deposit at the sole discretion of Your Apartment

· Bookings where no deposit requirement is specified at the time of booking

2. Deposit Amounts

· Two Bedroom: £300

· Three Bedroom: £450

· Four & Five Bedroom: £800

3. How and when is the Deposit is Taken

· Deposits are taken as a credit or debit card pre-authorisation, which is a temporary hold on funds and not an immediate charge

· The pre-authorised amount may affect your available balance or spending limit while the hold is in place

· The pre-authorisation is typically taken at the end of the free cancellation period

· For same-day or last-minute bookings, the pre-authorisation must be completed prior to check-in

· In some instances, where required, a security deposit must be paid by bank transfer. The method of deposit is determined by Your Apartment and forms part of the booking conditions

4. Bank Transfer Deposits

· Deposits paid by bank transfer must be made in GBP, with all transfer fees covered by the guest

· Where a bank transfer deposit is required, this must be completed prior to arrival to secure the booking.

· A bank transfer deposit may be required for:

• Group bookings (two or more apartments)
• Bookings that fall outside standard booking criteria, including minimum age requirements

· The guest must provide their bank details by email, which must match the originating account

· Refunds will only be made to the original account used for payment. Where this is not possible, alternative details must be provided and approved by Your Apartment

· Bank transfer deposits are returned within up to 10 days after check-out, subject to inspection and no damages or additional charges being identified

5. Use of Deposit

The security deposit may be used to cover:

· Damage to the property, furniture, fittings, or access systems

· Missing items

· Excessive cleaning

· Smoking within the apartment or building

· Unauthorised pets brought into the apartment without prior approval

· Breach of house rules

· Emergency call-outs caused by guest negligence

· Unauthorised third-party interventions (e.g. locksmiths, contractors)

· Unauthorised additional guests

· Additional cleaning or damage charges may apply where unauthorised pets are identified

· Failure to vacate the apartment by 1pm without prior agreement will result in a charge equivalent to one additional night

6. Authorisation

By providing a deposit, the guest:

· Authorises Your Apartment to deduct reasonable charges where applicable

· Agrees that additional charges may be applied if costs exceed the deposit amount

7. Release of Deposit

· Pre-authorised deposits are released within 3 to 5 working days after departure, subject to inspection

· Bank processing times may vary and are outside of our control

8. Failure to Provide Deposit

· Failure to provide a required deposit may result in:

• refusal of check-in, or
• cancellation of the booking without refund

1. Definition

· A group booking is defined as two or more apartments booked for the same dates under the same guest or party

2. Payment Terms

· Group bookings are subject to the standard payment terms outlined in our Payments Policy

· Where required, alternative payment terms may be applied, including:

• payment in advance of arrival
• payment by bank transfer

· Any variation to standard payment terms will be clearly communicated at the time of booking and form part of the reservation contract

3. Cancellation Terms

· Group bookings may be subject to different cancellation terms from standard bookings

· Where applicable, these will be confirmed at the time of booking

· In the absence of specific group cancellation terms, the standard cancellation policy applies

4. Deposits

· Group bookings are subject to the Security Deposit Policy

· A bank transfer deposit may be required, regardless of apartment type

· Deposit requirements will be confirmed at the time of booking

5. Fees & Currency

· Bookings over £1,500 may be subject to a 2% card processing fee

· Payment via bank transfer is available free of charge

· All payments are processed in GBP

· Your bank or card provider may apply foreign exchange or international transaction fees, which are outside of our control

6. Important Information

· Group bookings may be subject to additional conditions, including:

• stricter payment terms
• higher deposit requirements
• specific property or guest restrictions

· These conditions will be communicated at the time of booking and form part of the reservation contract

1. Local Booking Definition

· A local booking is defined as a reservation where the guest’s registered address is within the same city or surrounding area as the booked property

2. Local Booking Conditions

· Local bookings are subject to additional conditions, including increased security deposit requirements

· Where applicable, these conditions will be confirmed at the time of booking or prior to arrival

3. Security Deposit Requirements for Local Bookings

· Bristol properties: £800 security deposit

· London properties: £1,000 security deposit

· Milton Keynes properties: £500 security deposit

· Guests who refuse to provide the required deposit will:

• not be permitted to stay, and
• the booking may be cancelled without refund, with charges potentially still applying

· These conditions do not apply to verified business bookings made on behalf of staff

4. Minimum Age Requirements

· Minimum age requirements vary by apartment type:

• Studio and One-Bedroom apartments: minimum age of 18
• Two-Bedroom and Three-Bedroom apartments: minimum age of 28
• Four-Bedroom and Five-Bedroom apartments: minimum age of 30

· Minimum age requirements do not apply to authorised business bookings made on behalf of staff

· Your Apartment reserves the right, at its sole discretion, to permit bookings below the stated minimum age subject to additional conditions, including increased security deposit requirements

5. Enforcement of Age Requirements

· Guests who do not meet the minimum age requirement:

• will not be permitted to check in
• will be eligible for a refund

· The lead guest cannot be changed after booking in order to meet minimum age requirements

· Any exception to minimum age requirements will be subject to approval and additional conditions as determined by Your Apartment

· Your Apartment reserves the right to:

• cancel the booking, or
• refuse check-in without refund

Whilst all reasonable efforts have been taken by Your apartment to ensure that bookings made under this agreement are able to proceed, we reserve the right to relocate any booking to accommodation of similar size and standard in the locality. The customer acknowledges that Your Apartment accepts no liability for any loss or damage suffered by or caused to the customer as a consequence of the relocation. 

In exceptional circumstances, Your apartment may find it necessary to cancel your booking. If this occurs Your apartment will refund any sum the customer has paid which shall constitute a full and final settlement of any liability Your Apartment may have to the Customer as a result of such cancellation. 

Your Apartment will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled if it is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions. Refunds will be subject to our standard cancellation policy. 

1. General

· All amendment requests must be made in writing and are subject to availability

· Your Apartment reserves the right to decline amendment requests at its discretion

2. Flexible Rates

· Amendments to bookings on eligible flexible rates may be permitted prior to arrival, subject to:

• Availability
• Any rate differences being payable

· Requests must be made in line with the applicable cancellation terms

3. Non-Refundable & Promotional Rates

· Bookings made on non-refundable or promotional rates are not refundable

· Where stated at the time of booking, these bookings may be:

• Transferable or amendable up to 21 days prior to arrival,
• Subject to availability and any rate differences

· Amendments are not permitted within 21 days of arrival, unless explicitly agreed by Your Apartment

4. Extended Stay Bookings

· Amendments to extended stay bookings are subject to the specific terms of the rate booked

· Any required notice periods or charges will be outlined at the time of booking

5. After Check-In

· Once a guest has checked in:

• Reductions in stay are not permitted
• No refunds will be issued for early departure

6. Important Information

· Any amendment may result in:

• A change in total price
• Revised payment terms

· The terms applicable to the amended booking will be those in effect at the time the change is made

· Promotional rates, discounts, and special offers are subject to specific terms and conditions, including payment and cancellation terms

· The terms displayed at the time of booking form part of the reservation contract and take precedence over standard terms

· Offers:

• are valid on new bookings only
• cannot be combined unless explicitly stated
• offers do not stack with multiple offers. Example Member rate will not stack with the extended stay discount rate
• are subject to availability
• may be withdrawn or amended at any time without notice

· Additional benefits, including upgrades, early check-in, or late check-out:

• are subject to availability
• are not guaranteed

· Promotional rates and discounts do not apply to existing bookings, including those that are cancelled and rebooked

· Length of stay discounts, including extended stay or percentage-based offers:

• apply only to consecutive nights booked as part of a single reservation
• apply only to continuous stays booked in one transaction
• do not apply to extensions, split bookings, or additional nights added after check-in
• are not applicable to stays that are amended or rebooked to create a longer duration
• any extension will be priced at the best available rate at the time of request

· Eligibility requirements, including membership, promo codes, or booking conditions, must be met at the time of booking

1. General Parking

· Parking is available at selected properties only and is subject to availability

· Where available, parking spaces or permits must be:

• reserved in advance, and
• are not guaranteed unless confirmed

· Parking reservations must be made:

• via the booking app, or
• by emailing reservations@yourapartment.com
• at least 48 hours prior to arrival

2. Charges

· Parking charges may apply and will be confirmed at the time of booking or prior to arrival

· Complimentary parking may be available for direct bookings, subject to availability

3. Conditions of Use

· Vehicles are parked entirely at the owner’s risk

· Your Apartment accepts no liability for loss, theft, or damage to:

• vehicles
• contents within vehicles

· Guests are responsible for:

• parking correctly
• complying with all signage and restrictions
• ensuring their vehicle is secure at all times

4. Property-Specific Parking

· Certain properties may have specific parking conditions, including:

• vehicle height restrictions
• access limitations

· These will be confirmed at the time of booking or prior to arrival

5. Wapping Wharf Parking - Bristol

· Parking at Wapping Wharf is subject to a maximum vehicle height restriction of 1.9m

· Guests must ensure their vehicle complies with this restriction prior to arrival

Use of this website, is subject to the terms and conditions outlined below. By using this website the Customer agrees to be legally bound by these terms and conditions.

Links that feature on the websites include links to other sites which we believe may be of interest to you. By providing these links we are not endorsing or recommending such sites or the services or material provided by them. We, therefore, accept no responsibility for the content of these sites. All rates quoted are subject to availability and alteration.

All discounted rates quoted are limited offers and subject to availability and may be subject to a minimum night stay.

While every effort has been made to ensure the accuracy of all information, The Operator does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed accommodation and products.

Our website uses cookies (small text files which are stored on your device) and similar local storage technologies such as web beacons (all of which are collectively referred to as ‘cookies’ in this policy). These act as identifiers and enable us (or third parties, such as Facebook, who provide advertising or analytics services to us) to recognise end users when they navigate from one page to the next so that, for example, we can keep them logged in, configure pages and deliver relevant content and deliver targeted advertisements.

The types of cookies used are:

• Essential cookies.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. If you block or refuse these cookies, the website may not function as intended.
• Analytical or performance cookies.These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These cookies require your consent.
• Functionality cookies.These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. These cookies require your consent.
• Advertising/Targeting cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. These cookies require your consent.

Opting out: You can opt-out of cookies, either by refusing to consent to their installation or by adjusting your browser or device settings.

• Google Chrome
• Internet Explorer
• Firefox
• Safari
• Safari Mobile
• Opera

Some of the website cookies we use are set by third parties (such as Facebook or Instagram) for advertising purposes. You can control these cookies by adjusting privacy and advertising settings on your browser (using the opt-out links above) and/or the relevant third party’s site/application. Information about how to control cookies set by Facebook  can be found here: https://www.facebook.com/policy/cookies/printable, For further information about targeted advertising and cookies generally please visit http://www.aboutads.info/choices and http://www.youronlinechoices.eu/.

Please note that different terms, conditions & cancellation policies may exist in relation to online bookings made via Booking Agents and affiliate websites depending on the city, accommodation or rate type selected.

Please read carefully the apartment rate details that are provided before you make your online booking.

Alternative bed configurations (such as sofa beds, twin-to-king, or twin-to-super king setups) are available in selected properties and are specified on each apartment listing. Requests for these arrangements must be made at least 36 hours prior to arrival to ensure they can be accommodated.

Customers must comply with Your Apartment rules for checking-in and checking-out. Unless otherwise agreed in advance, apartments will usually be made available from 3:00 pm on the day of arrival.

There is a charge for early arrivals prior to 3:00 pm. The current rate is £20 and is subject to availability and must be confirmed with reception at the time of arrival. This fee is waived for customers that have booked direct on www.yourapartment.com (subject to availability on the day).

Unless otherwise agreed in advance, all apartments must be vacated and all keys returned by 10:00 am on the day of departure. By prior arrangement late check outs can be arranged for the date of departure. A late check-out surcharge of £30 will apply depending on the time of departure. An additional night’s accommodation will apply to all check-outs after 3:00 pm.

This fee is waived for customers that have booked direct on www.yourapartment.com (subject to availability on the day).

Should keys, fobs or access cards be lost or stolen or where the Customer fails to checkout by 3:00 pm on the date of departure without prior approval, the Customer will be liable for the full cost of an emergency locksmith plus any replacement fobs required for operating entrance doors / car park gates, etc.

Your Apartment reserve the right to remove a guest’s belongings from the apartment and accept no liability for the loss or damage of these items. Should items be requested to be returned via post or courier, this is at the full expense of the customer and Your Apartment are not liable for any lost or missing items.

A fee of £250 will be charged for keys or fobs not returned within 24 hours of the departure date and it is agreed by the Customer that Your Apartment at its discretion may apply this charge to the Customers credit card or deduct it from the Security Deposit.

1. Guest Responsibility

· Guests are responsible for the safe handling and use of all access methods provided during their stay, including keys, fobs, access cards, and digital keypad or smart lock codes

· Digital access codes must not be shared with unauthorised persons

· Guests are responsible for locating and retaining their access details, including digital door codes provided via pre-arrival emails or the guest app

· Failure to access or retrieve these details does not constitute an access issue on the part of Your Apartment

2. Lockouts & Access Issues

· In the event of a lockout or difficulty accessing the property, guests must contact the 24-hour Guest Support Line immediately

· Your Apartment will make reasonable efforts to assist as soon as practicable

· Guests must not engage third-party services, including locksmiths or contractors, without prior written approval

· Costs incurred without approval will not be reimbursed, and any resulting damage may lead to additional charges or deposit deductions

3. Lost Keys, Access Devices & Code Resets

· Lost or unreturned keys, fobs, or access devices will incur a replacement charge, and may require a lock change for security purposes

· Where digital access is provided, repeated lockouts, misuse, or failure to follow access instructions may result in a call-out charge

· Call-out charges apply as follows:

• Mon to Fri, 8am to 5pm: £100
• Mon to Fri, 5pm to 8am: £150
• Weekend, 8am to 5pm: £125
• Weekend, 5pm to 8am: £190

· A minimum lost key charge of £40 applies

· Frederick Place: lost keys are charged at £60

4. Late Night Lockouts & Access Failures

· If a guest is locked out due to lost keys, failure to retain access details, or failure to follow access instructions, no refunds will be issued for any inability to access the apartment

· Responsibility for access in these circumstances remains with the guest

· Where access issues arise due to a fault with the property, including lock failure, system error, or incorrect access information provided by Your Apartment:

• Your Apartment will take reasonable steps to resolve the issue as quickly as possible
• Guests will not be charged for assistance
• Appropriate remedies will be considered where access cannot be restored within a reasonable timeframe

1. General Conduct

· Guests must behave responsibly and respect neighbouring residents, other guests, and staff at all times

· Guests must not:

• engage in anti-social behaviour
• cause nuisance or disturbance
• act in a threatening, abusive, or inappropriate manner
• be under the influence of excessive alcohol or drugs in a way that impacts others
• All properties operate a strictly non-smoking policy. Smoking of any kind, including cigarettes, e-cigarettes, and vaping, is not permitted anywhere within the apartment or building

· Your Apartment reserves the right to refuse entry or terminate a stay where behaviour is deemed unacceptable

2. Noise & Parties

· Your Apartment operates a strict no-party policy across all properties

· Parties, events, or gatherings are strictly prohibited

· Noise levels must be kept to a reasonable level at all times and must not disturb neighbouring residents or other guests

· The number of occupants must not exceed the maximum occupancy stated on the booking confirmation

· Evidence of a party or excessive noise may result in:

• immediate termination of the stay without refund
• additional charges
• deductions from the security deposit

3. Use of Property

· Apartments are provided for private residential use only

· The use of any property for:

• business activity
• events
• commercial purposes

without prior written consent is strictly prohibited

· Guests must not:

• sublet or re-let the apartment
• allow access to persons not listed on the booking

4. Legal & Compliance

· Guests must comply with all applicable laws and regulations

· Guests must follow all reasonable property rules, including:

• health and safety requirements
• security procedures
• registration requirements

5. Breach of Terms

· If serious complaints are received, or a guest is found to be in breach of these terms, Your Apartment reserves the right to:

• terminate the stay immediately without notice
• evict the guest without refund
• apply additional charges or deductions from the security deposit

6. Reporting Noise Issues

· Guests experiencing noise or disturbance should contact the Guest Support Team immediately

· Any disturbance must be reported at the time it occurs. The guest must provide sufficient evidence to support the claim, such as a video recording. Without this, we are unable to offer a refund.

· Where no report is made during the stay, Your Apartment may be unable to investigate or provide any form of compensation

All bookings grant the Guest a temporary licence to occupy only. This does not create a tenancy or confer any exclusive possession. Your Apartment may revoke this licence immediately upon breach of these Terms or upon expiry of the booking period. Guests must vacate the Apartment in full by the agreed check-out time. Any continued occupation without consent constitutes trespass.

Food or drinks are not provided as part of the product offering.

Shampoo, conditioner, hand soap, toilet paper, bin bags, washing tablets and washing powder are supplied.

No items may be removed from the apartment.

All prices quoted are inclusive of bed linen & towels, cable TV and Internet.

Each apartment is allocated an electricity allowance and excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required.

The price quoted can include an apartment cleaning service, subject to an agreed rate at the time of booking. This is not a typical hotel cleaning service where the apartments are cleaned daily. As part of the service apartment model, only 7-night stays or more will be given a mid-stay clean, typically on the 4th day and every 7th day thereafter.

All apartments are professionally cleaned and inspected prior to each stay. Guests are required to report any issues relating to cleanliness, hygiene, or condition of the property within two (2) hours of check-in or first entry. Issues reported after this period may not be eligible for compensation or refund, as they cannot be reliably verified or rectified in a timely manner.

· Guests must comply with all health and safety requirements at the property

· Communal areas must be kept clear at all times, including:

• Bikes
• Boxes
• Luggage
• Or any personal items

· E-bikes and e-scooters are strictly prohibited within all apartments and communal areas

· Guests must not:

• Tamper with or misuse any safety equipment
• Obstruct fire exits or access routes
• Interfere with alarms, detectors, or building systems

· Any breach of health and safety requirements may result in:

• Additional charges
• Deductions from the security deposit
• Termination of the stay without refund

Unless negligence by Your Apartment has been established by an independent body or a Court of law, the Operator will not be held liable for injury to person, loss of, or damage to any property of any Customer or person staying at or visiting the apartments and or its general facilities and area.

Your Apartment does not provide insurance for personal effects. Vehicles parked in Your Apartment’s parking spaces are done so at the risk of the Customer.

Personal belongings kept in apartment safes where provided, are done so at the Customers risk and Your Apartment does not take responsibility for any loss or theft.

We strongly recommend that guests make their own arrangements for travel & motor insurances to cover any such losses.

To the maximum extent permitted by law, Your Apartment shall not be liable for any indirect or consequential losses, including (but not limited to) loss of enjoyment, emotional distress, inconvenience, or alternative accommodation costs, arising from the use of the property or any temporary disruption during the stay.

Any items left behind are kept for approximately 1 month unless claimed by a guest. After this time, these items are then either donated to charity or disposed of.

Your Apartment is not liable for any personal items which are lost, stolen, damaged or uncollected.

Guests must pay in full for postage should they request for the item to be posted to them.

The Management and its authorised personnel may at any time access the apartment for the purpose of inspection of the apartment, and to carry out repair or maintenance work.

Your Apartment shall not be held responsible for delays, disruptions or failures in services caused by circumstances beyond its reasonable control, including (but not limited to) technical malfunctions (e.g. smart locks, Wi-Fi), power outages, or third-party utility failures. In such cases, we will take all reasonable steps to resolve the issue promptly upon notification.

Your Apartment warrants to use all reasonable efforts to ensure that the Customer’ chosen accommodation is properly arranged and is of a good standard.

If not happy the Customer should immediately notify Your Apartment of any complaint, providing substantial evidence, including photos or videos where relevant. This must provided no later than 12 hours after your arrival. If Your Apartment is found to be in breach of this warranty and cannot rectify the problem, Your Apartment will at its option either provide you with a replacement apartment (if reasonably practicable) or a partial refund of the price paid.

Under no circumstances shall Your Apartment liability to the Customer exceed the amount paid to it for the rental period.

Your Apartment reserve the right to cancel and amend any guest(s) access to the Co-working Space if required.

The Co-working Space can be out of order or booked out as a whole essentially blocking use for current guests.

This does not mean guests would be due a full or partial refund. The Co-working Space is an added benefit and doesn’t make up the value of the nightly rate.

Guests under the age of 18 years must be supervised by at least one adult per apartment. The lead guest will be responsible for the conduct of the remaining guests and will be required to provide a security deposit for the group.

Children under the age of 2 are free and do not count as occupants. This is however dependent on suitable apartment availability and all local fire regulations.

All children over the age of two are regarded as adults when determining occupants of an apartment.

Your Apartment reserves the right to charge for the provision of children’s equipment including cots and high chairs.

Children under the age of 14 must be supervised by an adult at all times.

1. Pet-Friendly Apartments

· Pets are only permitted in designated pet-friendly apartments

· Properties that allow pets can be identified by:

• Using the filter function on the website search, or
• Reviewing the booking policy for the selected property
• Guests must request during the online check process and receive approval in advance.
• A maximum of 2 dogs per apartment is permitted
• Cats are not permitted at any property

2. Charges & Deposits

· A pet cleaning fee applies per stay, typically £40, and will be confirmed at the time of booking

· An increased security deposit is required for all approved pet stays

· Typical deposit levels are:

• Studio: £150
• 1 Bedroom: £200
• 2 Bedroom: £400
• 3 Bedroom: £500

· The final deposit amount will be confirmed at the time of booking and forms part of the reservation contract

· All charges may be deducted from the security deposit or charged to the payment method on file

3. Conditions of Stay

· Dogs must be 60 pounds (27kg) or under

· Guests must ensure:

• Pets are supervised at all times
• Pets do not cause damage to furniture or property
• Appropriate coverings are used to protect furnishings where necessary

4. Unauthorised Pets

· Pets brought without prior approval will result in:

• Additional charges
• Deductions from the security deposit

· Your Apartment reserves the right to:

• Terminate the stay without refund, and
• Require the immediate removal of the pet

5. Non Pet-Friendly Properties

· Pets are strictly prohibited in properties that are not designated as pet-friendly

· Where a pet is found in a non pet-friendly property:

• The booking may be terminated immediately without refund
• The guest may be required to vacate the property
• All damage and additional cleaning costs will be charged in full

Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is not allowed in apartments, communal hallways or at the front entrance and rear of buildings. Breach of this will result in the authorised card or damage deposit being withheld. Fines up to £250.

Use of candles or any naked flames in the apartments are strictly prohibited.

Apartments with balconies and gardens: Guests are free to smoke in gardens and balconies, please ensure you dispose of your cigarettes responsibly and do not litter. Charges will be made should our housekeepers need to clean up disposed cigarettes. Up to £100.

Bookings made through other sources including online travel agents, tour operators or other websites may be subject to different policies. Please refer to your confirmation for details.

Apartments with twins beds will remain as twin beds unless requested 2 days prior to arrival. (Beds can be made as a whole by housekeeping which gives dimensions of a super king bed). Linen will not be left for the sofa bed unless it is requested.

Bed configuration requests during stay or a day before arrival may not be guaranteed dependent on the time requested can be provided the following day once the team is onsite.

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy.

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.

Your Apartment.com Limited

Company Registration no. 10646922

VAT No. 279822161

Registered in England & Wales