Question 1

How does check-in work at Cotham?

Accepted Answer

Check-in is fully digital and completed before arrival.

Once completed, your access codes will be sent via email and WhatsApp. There is no need to visit a reception or collect keys, you can arrive at any time, including late at night.

Question 2

How does payment work for Cotham serviced apartments?

Accepted Answer

You will be asked to enter your card details to secure your booking, however your card will not be charged at this stage.

Payment is completed separately via a secure payment link, which will be sent to you before arrival. This allows you to authorise the payment using 3D Secure as the cardholder.

Full payment is typically required 24 hours before check-in. If payment is not completed, the reservation may be cancelled.

Question 3

Is parking available at Cotham?

Accepted Answer

There is no private parking available at this property.

The nearest option is Clifton Down Shopping Centre Car Park, which is open 24 hours and typically costs around £12 per day.

You can also use platforms such as YourParkingSpace or JustPark to find nearby private parking spaces in advance.

Question 4

What is the location like at Cotham?

Accepted Answer

Cotham offers a quieter, more residential setting while still being close to the city centre.

You are within walking distance of Cabot Circus, Stokes Croft, and local cafés, with easy access to both the city centre and Clifton.

Question 5

Do you guarantee the best rate when booking direct?

Accepted Answer

Yes. Booking directly through Your Apartment gives you access to our most competitive rates, typically lower than Booking.com, Expedia, and Airbnb.

If you find a lower rate elsewhere, email contact@yourapartment.com and we will match or beat it.

Question 6

Do you offer long stay discounts at Cotham?

Accepted Answer

Yes, discounts are automatically applied based on the length of your stay:

10% off stays of 7+ nights
15% off stays of 14+ nights
25% off stays of 30+ nights

Simply enter your dates and the price will update automatically.

Question 7

Can I request early check-in or late check-out?

Accepted Answer

Yes, both can be requested via the web app and are subject to availability:

Early check-in from 1:00 pm
Late check-out until 12:00 noon

For direct bookings, these may be offered free of charge where available.

Question 8

What’s included in your Cotham serviced apartments?

Accepted Answer

Apartments are fully equipped for both short and extended stays, offering more space and flexibility than a hotel.

This includes:

Fully equipped kitchen with appliances, cookware, and dining essentials
Hob and oven for cooking
Open plan living space with Smart TV
Comfortable sleeping area with high quality linen and towels
Modern bathroom with toiletries
Free high speed WiFi
Laptop-friendly workspace

Additional features include:

Ironing facilities
Cleaning essentials
Nespresso machine, kettle, and toaster

Question 9

Are your Cotham apartments suitable for families or groups?

Accepted Answer

Cotham apartments are best suited to solo travellers or couples, as each apartment typically sleeps up to 2 guests.

For families or larger groups, we recommend alternative properties such as Rowan Tree apartments, which offer more space and multiple bedrooms.

Question 10

Why choose a serviced apartment in Cotham instead of a hotel?

Accepted Answer

Serviced apartments offer more space, privacy, and flexibility than a hotel room.

At Cotham, you benefit from:

Fully equipped kitchens
Flexible, contactless check-in
Better value for longer stays
A quieter, more residential Bristol experience

Question 11

Why do I need to complete check-in before arrival?

Accepted Answer

Pre-arrival check-in allows us to securely collect your ID and contact details.

This ensures fast, contactless access and a smoother arrival experience.

Question 12

Do you require a security deposit?

Accepted Answer

A security deposit may be required and will be confirmed at the time of booking.

This may apply to:

Group bookings
Certain third party bookings

A deposit is generally not required for:

Studio and one bedroom apartments
Returning guests, at the discretion of Your Apartment

Deposits are typically taken as a card pre-authorisation and released after check-out, subject to no damages or breaches of house rules.

Question 13

What are your cancellation terms?

Accepted Answer

Cancellation terms depend on the rate selected:

Flexible rates allow free cancellation up to 24 hours before arrival
Some discounted rates are non-refundable

Full details are shown before booking and in your confirmation email.

Question 14

Is WiFi included?

Accepted Answer

Yes, all apartments include free high speed WiFi, suitable for streaming, video calls, and remote working.

Question 15

Where are your Cotham serviced apartments located in Bristol?

Accepted Answer

Cotham is located just north of Bristol city centre, close to Stokes Croft and within easy reach of Clifton.

It offers a central but quieter location, ideal for those wanting access to the city without staying in the busiest areas.

Question 16

What transport links are near Cotham?

Accepted Answer

Cotham is well connected:

Train:
Clifton Down railway station and Redland railway station are both nearby.

Bus:
Regular routes connect to the city centre, Clifton, and surrounding areas.

Rail:
Bristol Temple Meads is a short journey away for national connections.

Question 17

Are your Cotham apartments close to Bristol city centre?

Accepted Answer

Yes, Cotham is very close to Bristol city centre:

Around 10 to 15 minutes walk
Short bus or taxi journey

You also have easy access to Clifton, including Clifton Suspension Bridge and The Downs.

Question 18

Why stay in Cotham, Bristol?

Accepted Answer

Cotham offers a quieter, residential feel while still being close to the city centre.

You are near green spaces, independent cafés, and the University of Bristol, with easy access to both central Bristol and Clifton.

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