Question 1

What is the Your Apartment price guarantee?

Accepted Answer

We guarantee the best rates when you book direct.
If you find a lower price for our Kensington apartments on Airbnb, Booking.com, or Expedia, we’ll beat it. Email contact@yourapartment.com with the link and we’ll match or improve the rate.

Question 2

Do you offer long stay discounts at Kensington?

Accepted Answer

Discounts are automatically applied based on the length of your stay.

10% off stays of 7+ nights
15% off stays of 14+ nights
25% off stays of 30+ nights

When you select your dates, the price will automatically update to reflect any applicable discount.

Question 3

Do you accept group bookings at your Kensington apartments?

Accepted Answer

With 18 serviced studio apartments in the building, Kensington works well for group bookings across multiple units.

If you’re looking to book more than one apartment, please email contact@yourapartment.com and our team will assist with availability, rates, and the best options for your stay.

We can often offer better rates and more flexible arrangements for direct group bookings.

Question 4

How does check-in work at your Kensington serviced apartments?

Accepted Answer

Check-in is fully digital and completed before arrival.

Once you’ve completed the online check-in, your access details will be sent via email and WhatsApp.

The building and apartment doors use secure digital keypads, allowing you to enter using a unique access code.

There is no need to collect keys or visit a reception.

No queues, no reception desk, and no need to meet anyone.

You can arrive at a time that suits you, including late-night arrivals.

Question 5

How does payment work for Kensington serviced apartments?

Accepted Answer

You will be asked to enter your card details to secure your booking, however your card will not be charged at this stage.

Payment is completed separately via a secure payment link before arrival.

Question 6

Can I request early check-in or late check-out?

Accepted Answer

Both can be requested via the web app and are subject to availability.

Early check-in from 1:00 pm
Late check-out until 12:00 noon

Direct booking benefit: Free early check-in and late check-out where available.

Question 7

Is parking available at Kensington?

Accepted Answer

Kensington does not offer on-site parking, but there are several convenient public parking options nearby.

Recommended nearby parking options include:

Holiday Inn Kensington Car Park
NCP London Broadwood Terrace
JustPark spaces near Kensington High Street

Parking charges and opening hours may vary, so we recommend checking availability in advance.

Kensington’s excellent public transport links make it easy to explore London without a car.

Question 8

What’s included in your Kensington serviced apartments?

Accepted Answer

All apartments are fully equipped for both short and extended stays.

Kitchenette with hob, cookware, crockery, and utensils
Superfast commercial Wi-Fi throughout the building
Fresh linen and towels
Shampoo and conditioner
Hairdryer
Iron and ironing board
Cleaning essentials

Question 9

Is there a washing machine available at Kensington?

Accepted Answer

Two free communal kitchens and laundry facilities are available for all guests staying at our Kensington serviced apartments.

The laundry facilities can be used at no additional cost.

Washing powder is also provided, making it easy to do laundry during both short and extended stays in London.

Question 10

Are your Kensington apartments suitable for longer stays?

Accepted Answer

The apartments are ideal for both short and extended stays in London.

Each studio includes a kitchenette with a hob and all the essentials needed for day-to-day living, making it a practical option for relocations, business trips, and longer city stays.

Question 11

Do your Kensington apartments have gardens or outdoor spaces?

Accepted Answer

Selected studios include access to private garden spaces.

Our Garden Studio and Garden Studio Large offer peaceful outdoor areas, ideal for enjoying a morning coffee or unwinding after a busy day.

Question 12

Why choose a serviced apartment in Kensington instead of a hotel?

Accepted Answer

A serviced apartment gives you more space, privacy, and flexibility than a hotel room.

At Kensington, you benefit from:

Kitchenettes with hobs for preparing meals
Flexible digital check-in
More space and privacy
Better value for longer stays
A prime West London location

Question 13

Why do I need to complete check-in before arrival?

Accepted Answer

Pre-arrival check-in allows us to securely collect your ID and contact details.

This helps us provide:

Fast, contactless access
A smoother arrival experience
Support if needed during your stay

Question 14

Do you require a security deposit?

Accepted Answer

No, no security deposit is required for stays at our Kensington serviced apartments.

Question 15

What are your cancellation terms?

Accepted Answer

Flexible rates typically allow free cancellation up to 24 hours before arrival.

Some discounted rates may have stricter cancellation terms, including longer notice periods or non-refundable conditions.

Full details are shown before you confirm your booking and in your confirmation email.

Our direct booking terms are often more flexible than Booking.com, Airbnb, and Expedia.

Question 16

Where are your Kensington serviced apartments located in London?

Accepted Answer

Our serviced apartments are located in Kensington, one of West London’s most elegant and well-connected neighbourhoods.

You’ll be close to Kensington High Street, the Natural History Museum, the Victoria and Albert Museum, Hyde Park, and Kensington Gardens.

The location provides easy access to central London while offering a quieter and more refined base for your stay.

Question 17

What transport links are near your Kensington serviced apartments?

Accepted Answer

Our Kensington serviced apartments are well connected to central London and the rest of the city.

High Street Kensington Underground Station is nearby
Gloucester Road Underground Station is nearby
Regular bus services run along Kensington High Street
Taxis and ride-hailing services are readily available

This makes Kensington an excellent base for both business and leisure stays in London.

Question 18

Are your Kensington apartments close to central London?

Accepted Answer

Our Kensington serviced apartments offer fast and convenient access to central London.

Areas such as Mayfair, Soho, and Covent Garden can typically be reached in around 10 to 20 minutes by Underground or taxi.

This gives you the benefit of staying in one of London’s most prestigious neighbourhoods while remaining close to the city’s main attractions and business districts.

Question 19

Why stay in Kensington, London?

Accepted Answer

Kensington is one of London’s most prestigious neighbourhoods, known for its elegant architecture, world-class museums, and leafy green spaces.

Popular nearby attractions include:

Natural History Museum
Victoria and Albert Museum
Science Museum
Kensington Gardens
Hyde Park

Kensington offers a sophisticated local experience with excellent transport links, making it an ideal location for both short breaks and longer stays in London.

Kensington Serviced Apartments

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Kensington Serviced Apartments, London

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Standard Room

Cosy Studio

King Studio G

King Studio B

City Studio

Studio B (Lower level)

Studio (Lower Level)

Deluxe Studio

The Loft

Mezzanine Studio GF

The Loft XL

Mezzanine Studio Luxe

Garden Studio

Garden Studio L

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